We care about society and our planet

At CaixaBank, helping to make a better society is our greatest reward, because we know that together we can make our mark on the world.






A committed community - CaixaBank Volunteering

Our commitment to society and our planet is in our DNA.

Two girls wearing CaixaBank volunteer t-shirts

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You choose how to help

We’re an organisation that is open to everything, where you decide how to help, how much time you can spare and where you’d like to make your mark through our CaixaBank Volunteering Campus. No special requirement is necessary, just a desire to improve the world through any of our 3,500 active projects.

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There are now 17,000 of us

You’ll be able to be part of our network of more than 17,000 volunteers that has helped over 5 million people from vulnerable groups since 2005, such as children and youngsters, the elderly and people at risk of social exclusion.

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Social action programmes

46% of our profits are used for social action, in partnership with the ”la Caixa” Foundation, which has invested more than 550 million euros in social programmes.






Impactful social development

We support those most in need, by promoting initiatives that support well-being and financial Inclusion.

CaixaBank mobile office

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Well-being for all our customers

We have more than 1,500 rural branches located in towns and villages with fewer than 10,000 inhabitants in order to help their financial well-being and contribute to the progress of the whole of our society.

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We promote financial inclusion

Every day, 18 mobile branch vehicles take financial services to more than 340,000 people in rural areas at risk of financial exclusion.

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Supporting the senior community

We support the senior community through the advance payment of pensions on the 24th of each month and cashpoints that are adapted for the use of bank books. We are also the first entity certified by the Spanish Association for Standardisation (AENOR) as an organisation committed to the senior community.






Sustainability, one of our priorities

We work every day to move towards a more sustainable economy and to support the economic and social development of everyone.

Volunteer drawing with children

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Our commitment to decarbonisation

We provide solutions, such as advice and finance in order to drive decarbonisation in both business and society. We have made a commitment to achieve carbon neutrality by 2050.

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We support inclusion for everyone

We foster social and financial inclusion, by supporting employability and entrepreneurship, and we provide options to manage longer life expectancy. We also want to be recognised as the best bank for senior customers.

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We’re leaders in sustainability

Specialist analysts and ratings (MSCI, S&P, Sustainalytics, Fitch and ISS) recognise us as one of the leading financial institutions in sustainability in Europe






Our ethics are our guide

We behave ethically and oversee compliance with all regulations in our sector.

Boy and girl smiling while looking at documents

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Culture of compliance

We hold the ISO 37307 Compliance Management Systems certification, which demonstrates our express and public commitment to a culture of compliance.

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Certification against criminal liability

We hold the UNE 19601 Prevention of Criminal Acts certification, in order to reduce our exposure to criminal liability by promoting good practices to prevent criminal acts, reduce risk and promote an ethical company culture and a culture of compliance with the law.

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Anti-bribery management certificate

We also hold the ISO 37001 Anti-Bribery certification, which certifies the existence of an anti-bribery management system, through the establishment of a culture of integrity, transparency, honesty and compliance and of fighting against bribery and corruption.